1. Greet everyone with a friendly smile!

  1. Remember – to the customer – you are the company.

  1. You are more likely to get the results you want by being pleasant.

  1. Never argue with a customer.

  1. Remember that the customer pays your wages.

  1. State things in a positive way.

  1. Brighten the customer’s day.

  1. Go the extra mile.

  1. What you stand for is more important than what you sell.

  2. People may not remember what you said – but they will always remember how you made them feel when you said it.

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