A positive attitude is infectious. If you have a positive attitude about achieving goals and success in general, you will be much more motivated to take action. If you look at what you want to accomplish and see only the obstacles – your motivation diminishes pretty quickly. We need to see challenges as opportunities to grow and become better.
People like positive people. We are automatically drawn to a pleasant and upbeat demeanor. A positive attitude can make an amazing difference. Given the choice of dealing with a positive, upbeat person with a “can do” attitude – or dealing with a disgruntled, distracted, uninterested person – which would you choose?
Positive thinkers know that when things go bad or unexpected results occur, it is only momentary. Your attitude is the first thing people pick up on in face-to-face communication. Before you say a word, your attitudes can infect the people who see you with the same behavior. When you are operating from inside a really positive attitude, your body language tends to take care of itself and sends out unmistakable signals of openness.
Customers always want the best experience possible. Whether answering the phone, fixing equipment, selling or delivering a product, interaction between one human being and another is what will be judged by the customer to determine how much you care about them and their business – whether it is easy and pleasant to do business with your company.
As a customer, you instinctively know that people want to do business with people who enjoy what they are doing, are having a good time doing it, and genuinely care about being able to help you solve your problem or achieve your goals.
They say . . . your attitude determines your altitude . . . but what does that really mean? When I think of altitude, I think of “cruising altitude”. You know, after an airplane takes off, it steadily climbs on a predictable trajectory until it finally reaches its cruising altitude. That’s the place where gravity is no longer a factor. The air is clearer. Things flow easier. The views are spectacular, and forward movement requires much less effort. To get to your cruising altitude there is a process – and it all begins with your attitude.
Your attitude is the one solitary thing over which you have total control. You can decide how you are going to see the world – and how the world sees you. You can decide whether or not your attitude is going to support you, or hold you back. A positive attitude starts with a simple smile. Smiles are free, yet pay big dividends. Your attitude ALWAYS improves when you share a smile.
People may not remember what you said – but they will always remember how you made them feel when you said it.