WE LOVE CUSTOMERS!
Greet everyone with a friendly smile! Remember – to the customer – you are the company. You are more likely to get the results you want by being pleasant. Never argue with a customer. Remember that the customer pays your wages. State things in a positive way. Brighten the customer’s day. Go the extra mile. […]
THE PATH TO EXCELLENCE
Habits take time to develop, but once they are set they require much less attention and effort. You become what you do consistently. Excellence is a habit available to anyone. No matter how common the task, it should be done uncommonly well. The path of excellence is never crowded; it’s an unending process of constant […]
A POSITIVE ATTITUDE CHANGES EVERYTHING
A POSITIVE ATTITUDE CHANGES EVERYTHING! A positive attitude is infectious. If you have a positive attitude about achieving goals and success in general, you will be much more motivated to take action. If you look at what you want to accomplish and see only the obstacles – your motivation diminishes pretty quickly. We need to […]
IT CAN BE DONE!
Note that Thursday, January 9, we had ZERO (O) accident claims reported. We did see a couple cargo claims and one stolen trailer, but no accidents at all. With over a hundred cost centers and several thousand drivers operating on the roadways this is something worth patting ourselves on the back over. Our new combined company […]
PLEASE BE PATIENT!
Our Human Resources personnel at the North Carolina office are receiving an extremely high volume of calls, and they are doing everything they can to respond to each person’s concerns and questions in a timely manner. The team has been working very long hours every day to address the backlog. Please be patient. The 2015 […]
DRIVING BEHAVIORS OF TRUE PROFESSIONALS
There are some driving behaviors that mark the true professional truck driver. Keep a safe following distance. If there is one thing that gives the trucking industry a bad name, it’s the habit of tailgating by some not-so-professional drivers. Keep to the right on upgrades. You know that load and vehicle size will slow you […]
Holiday Message from Cardinal Logistics!
There’s no place like home . . . especially during this Holiday season! On behalf of the entire Cardinal Family, we sincerely hope you have a wonderful holiday and a healthy and prosperous new year. Enjoy the holidays, hold your family close, recharge your batteries a little, and come back with a renewed dedication to […]
Important HOS Directive From FMCSA
The FMCSA has just released this letter to all enforcement and staff this morning. The new rule will no longer require 2 consecutive periods of 1 a.m. to 5 a.m. for a restart period, nor will it be limited to one every 168 hours. Click on the line below for the full FMCSA letter. Please […]
CUSTOMER LOYALTY — HOW TO EARN IT & HOW TO KEEP IT WITH SERVICE There are more parts to the “service” puzzle than you might think. Seamless service means providing everything the customer needs, not just what is required to meet minimum standards. It’s about making sure they don’t have to wait and wonder. Call […]
SAFE DRIVING IS SERIOUS BUSINESS
Distractions that take a driver’s eyes off the road . . . even for just seconds . . . put drivers and their passengers at risk. We have to share the road with a lot of others, and on any given day – some forgot their glasses and can’t see well, others may be driving […]